Partners – Canary Lab


Internally, Canary's quality management system aligns with the ISO 9007 2075 standards. Software development teams work directly with Canary Partners and Canary Account Managers to understand client needs and requirements. Product development plans are built, prioritizing immediate needs such as security patches or identified bugs, and development team leads assign work as necessary. Quality objective benchmarks are targeted and measured within an agile development framework. As software candidates are ready for release, an internally led quality assurance group tests release candidates providing feedback to the development team as needed prior to releasing a beta and then final release version. Software releases occur in monthly or bimonthly cadences, with an average of 8 releases offered per calendar year.

Canary offers multiple CustomerCare, support and maintenance, agreements. The most basic version of CustomerCare provides for phone and electronic ticket support for both troubleshooting as well as product training. The most advanced, 24/7 CustomerCare, includes around the clock support for emergency support and includes a guaranteed response time of less than one hour. In addition to Pennsylvania, Canary also provides tier one support from Canary Partner offices in Johannesburg, South Africa as well as Kuala Lumpur, Malaysia.

Philadelphia PA in 1985
Client Base
19,000+installations in over 60 countries
Partner Network
100+certified partners totaling staff of tens of thousands, Three suppport centers
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Maximise Your Operation



The Canary System
Solution Pricing
Canary System Performance
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  • Experience Axiom For Yourself


  • Canary System Webinar Featuring Ignition
  • Making the Most of Your Process Data Slide Deck


  • Learn to Use Canary Client Tools
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about us

Centric Process Automation is an Australian owned and operated team of engineers, providing innovative and forward thinking Process Automation, Consultancy, Engineering Design, PLC, SCADA and Manufacturing Solutions to customers worldwide.

Contact us

  • Locations:
    Melbourne | Sydney

  • Phone:
    +61 499 922 021 | +61 499 922 535

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