Section - SLA
Service Level Agreements
SLA's are fully customisable to suit each individual customer requirements. Options include priority 24/7 response times, monthly/quarterly health checks and preventative maintenance. A dedicated service portal and monthly reporting are both included as standard.
Section - 24/7
We all know things can go wrong and any downtime in a manufacturing environment can have ongoing effectos to prouction schedules. The CentricPA service team provides 24/7/365 support to customers in Australia & Internationally to remotely diagnose and rectify faults to get production up and running while keeping downtime to a minimum.
Where necessary, on site support can be arranged with service personal located in Melbourne, Sydney, Brisbane & Perth.
Contact us to discuss your support requirements.