24/7 Support

Section - SLA
Service Level Agreements

SLA's are fully customisable to suit each individual customer requirements. Options include priority 24/7 response times, monthly/quarterly health checks and preventative maintenance. A dedicated service portal and monthly reporting are both included as standard.

Section - 24/7
24/7 Support

We all know things can go wrong and any downtime in a manufacturing environment can have ongoing effectos to prouction schedules. The CentricPA service team provides 24/7/365 support to customers in Australia & Internationally to remotely diagnose and rectify faults to get production up and running while keeping downtime to a minimum.


Where necessary, on site support can be arranged with service personal located in Melbourne, Sydney, Brisbane & Perth.

Contact us to discuss your support requirements.

about us

Centric Process Automation is an Australian owned and operated team of engineers, providing innovative and forward thinking Process Automation, Consultancy, Engineering Design, PLC, SCADA and Manufacturing Solutions to customers worldwide.

Contact us

  • Locations:
    Melbourne | Sydney

  • Phone:
    +61 499 922 021 | +61 499 922 535

  • Email: